Frequently Asked Questions
Are you accepting new clients?
Yes, the practice holds sessions Monday to Friday from 8 am – 8:00 pm and Sundays from 9 am – 1:00 pm for new individual appointments. All inquiries will be responded to within 48 hours or 2 business days. The practice is closed Saturdays.
What is the frequency of therapy?
We encourage all clients to meet weekly at the start of treatment; you’ll notice a difference in rapport building if you request biweekly therapy to start. Twice weekly sessions are also available as needed. Biweekly sessions are available for those who need extra time to process or integrate therapy practices into daily life in a neurodivergence affirming way, or for maintenance of progress. Monthly check-ins are reserved for long term clients wishing to stay connected at the end of our clinical journey for ongoing support.
What does BIPOC or LGBTQIA2S+ affirming mean?
Affirming therapy means you’ll be welcomed exactly as you are. We provide a space that actively respects and validates the identities, cultures, and lived experiences of all people from all backgrounds, ethnicities and genders- while working to understand and challenge systems that may impact your wellbeing.
What forms of payment do you accept?
Cash, Credit / Debit Card, HSA/FSA: Payment is due in full at the time of our session each week. Packages are due in full prior to beginning group work. Please consider what is financially sustainable when deciding to commit to weekly therapy. We have modest sliding scale availability, and you’re welcome to explore the resources page for additional community clinics that offer free and low-fee therapy services. Once you read through the FAQ, feel free to schedule a consultation with Veronica or Chloe-Elyse.
How much will therapy cost?
Therapy rates vary by provider and is determined by annual practice expenses e.g. advanced specialized training, encrypted software, clinical materials, and clinician’s quality of life and experience.
To work with Veronica, LMHC: Sliding scale is $200, reassessed every 6 months as financial landscapes shift. Full fees for individual sessions are $300 per 45-minute and $400 per 60-minute sessions. Relationship/couples counseling rates are $450 per 60-minute, $500 per 75-minute, and $550 per 90-minute extended sessions. Solidarity rates are welcomed for sessions if you have financial means and interest in paying above full fee to support sliding scale access in this private practice ecosystem.
To work with Chloe-Elyse, MHC-LP: Sliding scale is $75, reassessed every 6 months as financial landscapes shift. Full fees for individual sessions are $175 per 50-minute session. Relationship/couples counseling rates are $200 per 60-minute session. Solidarity rates are $225+ if you have financial means and interest.
Are you in network with my insurance?
No, this practice is not in-network with any insurances, nor do we offer single-case agreements. This allows us to provide the highest quality of care and not disclose your treatment progress notes to any third party insurance. It also allows us to offer longer therapy sessions that are typically not covered by insurances. If you would like to explore using Out-Of-Network behavioral health benefits, you’ll have to confirm the following information before our consultation to know your out-of-pocket cost. We will be able to provide you with superbills after each session to submit for reimbursement, potentially lowering your cost of therapy. NPI # 1861984080
Do you offer telehealth?
Yes, we offer HIPAA compliant video sessions to support increased access to quality, affirming therapy, and the same platform is used for coaching services to offer end-to-end encrypted video and chat messaging. Phone sessions are also available for those experiencing screen exhaustion, as needed. Texting and email is reserved for scheduling purposes only to maintain the therapeutic boundary, so no clinical content should be texted. There’s no difference in rates for telehealth coaching or therapy sessions, so please confirm your insurance reimburses for telehealth therapy sessions, if applicable.
Do I have to be BIPOC or LGBTQIA2S+ to work with you?
No, you don’t have to be a Black Indigenous Person of Color or Lesbian, Gay, Bisexual, Transgender, Intersex, Asexual, or 2 Spirit to explore therapy in this practice! During the founder’s graduate program, there was limited access to culturally competent therapeutic frameworks, so this practice incorporates BIPOC and LGBTQIA2S+ modalities that honor the unique challenges faced by community members. Clinicians work with all genders, ethnicities, and communities on deepening their own connection to identities in ways that feel affirming and healing, and these frameworks often benefit all.
I want to explore group therapy. What’s the format?
Group therapy is often more financially accessible than individual sessions, and can be profoundly impactful for people wanting support around specific topics. We run closed groups in 8 to 12-week cycles, which means for 8 to 12 consecutive weeks, the same number of group members will gather in support of each other and themselves. Group members will sign and commit to agreements prior to starting group. Feel free to reach out with any questions or topic suggestions for future group cycles.
What’s the cost of group therapy?
The group therapy fee ranges from $75 – $120 per session, with sliding scale as low as $50. The commitment is usually 8-12 weeks, so fee x frequency = total cost.
How long is each therapy session?
The complimentary consultation is 20 – 30 minutes. Individual sessions are 45, 50, or 60 minutes. Relationship counseling is 60, 75, or 90 minutes. Groups are 75 minutes.
We encourage clients to meet for therapy weekly at the start of our relationship to cultivate a strong foundation for our work together. Since treatment goals are customized for each client, we can speak further about scheduling during the in-person consultation. Consistency is absolutely key to this work, so please keep that in mind if you’re considering therapy!
What is sex therapy?
Sex therapy is one form of therapy that offers a safe space to process erotic conflicts, explore sexuality, and engage with a licensed clinician on a wide range of topics explicitly talking about sex. It can include taking relationship inventories to observe patterns of relating to others, sharing resources to curb porn usage, learn about sexual health, and understand different aspects of partnership more intentionally. We work with clients on a wide range of therapy topics, so if you’re looking for an insightful, unconventional, and non-shaming experience, schedule a consult when you feel ready.
What’s your cancellation policy?
Short answer: Built on mutual respect!
Potential clients:
We understand how overwhelming the therapist search can be in NYC, and hope to alleviate some of your anxiety by offering complementary consultations and a streamlined scheduling process. We’re flexible with rescheduling due to emergencies or conflicts if you reach out, but no-shows to any consultation will not be offered a rescheduled slot. “No-show” means you’ve not contacted us at least 48 hours before our scheduled appointment or responded to the phone call at the time of the consult.
Current clients:
A minimum 48 hours notice is required for all cancellations to avoid a missed session fee. If a phone or video session is possible, we can work with you to reschedule another day that week. The fee will still be collected if less than 48 hours notice is given. Therapy is a commitment, so a pattern of 2+ consecutive cancellations will release your reserved appointment time until we can collaborate on a better time to meet. If for any reason you find we’re not a good fit for you, that’s okay. We can provide referrals to connect with someone that feels better aligned with you!
What if I take a break from therapy?
Like the tides, the need for therapy can ebb and flow as you cultivate self-actualization practices in your life. We encourage you to let us know if you’re ready to complete our therapy together. Former clients who have ended treatment on good terms may schedule monthly check-in sessions, as needed. Good terms just means we’ve not been ghosted and there’s no outstanding balance.
People take breaks from therapy for a number of reasons. While we try to be as flexible as we can for current clients, we cannot guarantee the same schedule or reduced fee if you decide to return to treatment, so please keep that in mind. Clinicians also cannot reserve more than 2 weeks off should you decide to request a leave of treatment. Ending therapy typically includes 2 transition sessions to wrap up and offer final reflections.
For coaching clients, once we complete desired goals, you may want to receive support in other life areas, or transition to a therapeutic relationship to process feelings. Feel free to share as your needs evolve, and when it’s time to end our work together.
Are our sessions confidential?
Yes, except in the following circumstances.
You have a right to private and confidential therapy sessions.
As a mandated reporter, we are legally and ethically bound to break confidentiality by reporting if there is imminent danger to yourself or if you credibly intend to harm others. We take your privacy very seriously and will make every effort to collaborate on a crisis plan with you to ensure your safety.
We are also obligated to report suspicion of child abuse, elder abuse, or abuse of developmentally dependent adults.
Courts may subpoena your records. If you are involved in any litigation, we will make every effort to not release your protected health information without first consulting with you.
We will also have to share diagnosis and some treatment information with insurance companies for reimbursement if you request using out-of-network benefits to pay for therapy.
Finally, if you ask us to coordinate care with other providers or communicate with anyone who is not you, we’ll just need you to sign a consent/information release form for those entities.
It is practice policy to preserve the therapy space by relaying information directly to clients. If parents or third parties require that I communicate with them for insurance or billing purposes, we may not be a good fit.
Provisionally licensed limited permit holders are legally required to receive supervision, and information may be shared between a supervisor and clinician for the purpose of providing quality care and guidance.
If you’d like further clarification, we can discuss the confidentiality policy during our consultation.